Customer Support Center

Customer Support Center

Welcome to the 2023 Sound Healing Summit Customer Support Center. This summit is presented by The Shift Network. We're excited to offer this incredible online gathering of leading experts and inspiring teachers — and we're also passionate about providing the best support possible to our participants. 

Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.

-Where is the Program & Replays page?

You can access the Program & Replays page here.

-How do I access the summit Welcome Message?

You can watch and listen to the summit Welcome Message through the link on the Program & Replays page. If you don’t find the button there, contact customer service here.

-How do I access my free Registration Bonuses?

Your registration bonuses were emailed to you when you registered for this series. If you haven't seen them, check your spam folder or contact customer service here.

-I need help purchasing the Sound Healing Wisdom Collection 2023. Who do I contact?

You can purchase the Sound Healing Wisdom Collection 2023 by clicking here.

You can reach our online Customer Support here.


-I bought the Sound Healing Wisdom Collection 2023. How do I access my recordings, transcripts, and bonuses?

If you've upgraded, you’ll have lifetime access to your collection through your Premium Access Downloads page, where you'll find the session videos — and exclusive bonuses as they become available.

To access your collection:

  1. Visit the Premium Access page here.
  2. Enter your email address into the box (the email you used to register for the summit) and click the Sign In button.
  3. If you don't see the Sign In button, you're probably already signed in. (To confirm, click on the 2023 Sound Healing Summit graphic under "My Summits & Festivals.")

Once you're signed in, you can scroll down the page to see the materials that are available.

If you haven’t upgraded and want to, you can visit the Sound Healing Wisdom Collection 2023 page to order now.

-Is Closed Captioning available?

Yes! The summit session videos have been transcribed and have closed captioning enabled.

For permanent access to all of the summit recordings with closed captioning and accompanying full written transcripts (as well as exclusive bonuses), you can purchase the Sound Healing Wisdom Collection 2023 by clicking here

If you have additional questions or need further help, please submit a support request by clicking here.

-Why does it say The Shift Network on my credit card statement or receipt?

The 2023 Sound Healing Summit is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs we offer, click here.

-How can I request a refund for my purchase of the Sound Healing Wisdom Collection 2023?

For the most part, our customers are very happy with The Shift Network products they buy. However, when you upgrade, your purchase is backed by our complete money-back guarantee. If, for any reason, at any time within 30 days of the date on your receipt you decide the Sound Healing Wisdom Collection 2023 is not right for you, just click here to request a full refund. We'll cheerfully refund your payment in full within five business days.

-Who is The Shift Network?

The 2023 Sound Healing Summit is just one program of many produced by The Shift Network. We believe that we are one sacred family — united in our divinity and celebrating our diversity. Together, we can create heaven on earth through personal transformation and inspired action. We are all part of a wave of awakening consciousness, and we each have the power to make a real difference. Now is the time to discover and share your deepest gifts so we can evolve a peaceful, healthy, and sustainable world!

You can find out more about The Shift Network here.

-All other Customer Support questions:

For all other questions about this event, please click here or submit a support request by clicking here.

Thank you for visiting our 2023 Sound Healing Summit Customer Support Center!